Lukaman Islam

Detroit, MI | Lukamanislam55@gmail.com | (313) 877-3594 | About Me

LinkedIn | GitHub

Professional Experience

Ticket Master

Technology Support Intern | September 2024 – December 2024 | Remote, Beverly Hills, CA

  • Delivered real-time troubleshooting support for over 150 network, hardware, and software issues during live events, resulting in a 95% satisfaction rate from attendees and reducing downtime by 40%.
  • Resolved VPN connectivity issues for more than 50 clients using Salesforce CRM to track and manage incidents, achieving a resolution success rate of 98% within the first hour of reported problems.
  • Facilitated the installation and upgrade of technology systems across 10 major events, enhancing operational efficiency by streamlining processes that improved client service response times by an average of 20%.

Growing Detroit's Young Talent

IT & Customer Service Training & Development | July 2023 – August 2024 | Metro-Detroit, MI

  • Diagnosed and resolved over 500 technical issues monthly, enhancing system performance by 40%.
  • Developed and delivered tailored IT training programs for more than 200 employees across different skill levels, resulting in a 60% increase in user satisfaction scores and a notable decline in support requests by 30%.
  • Implemented a comprehensive software configuration strategy that improved installation efficiency by 50%.

Education

Projects

AWS-Resume Website

Developed and hosted a high-performance website using AWS S3, achieving a 99.9% uptime that supported over 10,000 unique visitors monthly and improved site loading speed by 40%. Configured robust SSL certificates through AWS Certificate Manager, enhancing website security for over 5,000 transactions per month while streamlining the integration of CloudFront to reduce latency by 25%. Designed and implemented an interactive frontend utilizing HTML, CSS, and JavaScript, resulting in a user engagement increase of 60% as measured by average session duration across more than 15 pages.

Movie Recommendation System

Engineered a C++ program that streamlined movie recommendations by genre, enhancing user engagement and satisfaction by 40% through an intuitive menu interface serving over 5,000 users monthly. Implemented advanced file handling techniques to dynamically load and query a database of 1,200+ movies, resulting in a 60% reduction in response time for user searches. Incorporated a randomization algorithm to deliver unique movie suggestions, increasing the diversity of recommendations by 75%, thereby improving overall user experience ratings by 30%.

Tic-Tac-Toe Game

Built a C++ console-based Tic-Tac-Toe game featuring both Player vs. Computer and Player vs. Player modes. This game incorporates dynamic board updates and rigorous input validation to ensure smooth and fair gameplay. The logic for win/tie detection is meticulously designed to provide immediate, real-time results, making it a challenging yet entertaining game for all users.

General Store Management System

A C++ console-based inventory and sales management system built using object-oriented programming. Users can add new products with unique IDs, view inventory, and purchase items by selecting their product ID. The system handles real-time stock updates via a file-based approach using data.txt and generates purchase receipts in temp.txt that include item details, quantities, and total cost. Features robust input validation, controlled Y/N prompts, and file clearing options to reset the system. Designed using standard C++ libraries (iostream, fstream, string) and developed in Visual Studio for seamless user experience and modular design.

Turtle Racing Game

This Python-based project utilizes the Turtle graphics library to simulate a dynamic racing environment where users can bet on competing turtles. The game employs algorithms that ensure unpredictability in race outcomes, significantly enhancing user interaction and providing an engaging gaming experience.

Grade Checker

A sophisticated tool designed to aid students in tracking and calculating their academic performance throughout the semester. The application allows users to input individual assignment scores, automatically calculates current averages, and estimates required future scores for desired final results. It features a user-friendly interface developed with Python and leverages basic data structures for efficient data management and retrieval.

Snort-Based Intrusion Detection System

Engineered a full-featured network intrusion detection system (IDS) on Kali Linux using Snort 3 and PulledPork3. Developed automated pipelines to update community and custom rule sets targeting advanced malware signatures like WhisperGate. Utilized Bash scripting to extract, parse, and classify threat alerts from PCAP files, enabling precise log analysis and threat classification. Configured and tested real-world traffic to simulate malicious behavior and benchmark detection accuracy. This solution empowered early-stage threat detection, enhanced forensic capabilities, and was documented in detail on GitHub for replication, peer review, and continuous improvement.

Azure SIEM Cyberattacks Monitoring

Architected a cloud-native Security Information and Event Management (SIEM) system using Azure Sentinel to monitor and analyze simulated cyberattacks in real time. Deployed a honeypot Windows VM to attract brute-force attacks, capturing logs for threat intelligence processing. Leveraged Kusto Query Language (KQL) to create custom analytics rules, alert policies, and dashboards that visualized geolocation data and attack frequency. Automated IP tracing and mapping using PowerShell and third-party APIs, providing interactive global threat heatmaps through Azure Workbooks. This project improved detection precision, enabled proactive response strategies, and demonstrated hands-on expertise in cloud security monitoring and threat hunting.

Skills

Technical Skills

  • Proficient in using Python for tasks like data manipulation and scripting.
  • Programming Languages: Python, C#, C++, JavaScript, SQL, R
  • Development Tools: Visual Studio Code, Eclipse, IntelliJ, Git
  • Cloud Platforms: AWS, Microsoft Azure
  • CRM Platforms: Salesforce, ServiceNow
  • Operating Systems: macOS, Windows, iOS, Android, Linux
  • Hardware and Software Installation, Troubleshooting, and Maintenance
  • Cybersecurity: Network security, Risk management, Encryption, Firewall, Access Control
  • Database Management: MySQL, PostgreSQL, MongoDB, Data Modeling
  • Automation Tools: **Ansible**, **Puppet**, **Jenkins**, **Terraform**, **Selenium**

Office & Productivity

  • Proficient in Microsoft Office Suite: Excel, PowerPoint, Word
  • Time Management and Task Prioritization
  • Organizational and Analytical Skills
  • Project Management Tools: Jira, Trello
  • Business Intelligence Tools: Tableau, Power BI

Soft Skills

  • Multi-tasking and Problem Solving
  • Critical Thinking and Leadership
  • Teamwork and Customer Service
  • Strong Verbal and Written Communication
  • Friendly and Self-Motivated
  • Willingness to Learn and Adaptability
  • Decision Making and Conflict Resolution

Analytics & Business Intelligence

  • Data Analysis and Machine Learning using Python and R
  • Statistical Modeling and Data Visualization
  • Business Process Optimization and Decision Support

IT Support & Networking

  • Advanced troubleshooting for hardware and software issues
  • VPN Setup and Network Configuration
  • Cloud and Local Server Management

Certifications