Lukaman Islam - Resume

Professional Experience

Ticketmaster September 2024 – December 2024 Technology Support Intern | Remote
- Provided troubleshooting support for network, hardware, and software issues during live events.
- Assisted in technology installations and upgrades, including wireless access points and access control systems.
- Gained experience with Salesforce CRM and managing client satisfaction metrics.
GDYT July 2024 – August 2024 IT Training & Development | Metro-Detroit, MI
- Demonstrated excellent troubleshooting skills and resolved technical issues efficiently.
- Proficient in working with computers, including hardware and software configurations.
- Developed and delivered comprehensive IT training programs for various skill levels.
GDYT July 2023 – August 2023 Customer Service Training & Development | Metro-Detroit, MI
- Responsible for writing daily reports on customer feedback.
- Submitted reports to management to further improve quality of service.
- Gathered customer information to analyze needs & wants for potential products/services.

Turtle Racing Game - (Python, Object-Oriented Programming)
- Developed an interactive turtle race simulation using Python and the Turtle graphics library.
- Implemented user input validation for selecting the number of racers (2-5) and handling cancellation.
- Utilized randomization for dynamic race outcomes, simulating varied distances covered by each racer.
Grade Checker - (Python, Object-Oriented Programming)
- Engineered a system to input assignment scores, calculate averages, and determine final grades.
- Designed a tool for users to input letter grades, converting them to numerical values for GPA calculation.
- Provided flexibility for users to opt for checking individual grades or overall GPA.
Movie Recommendation System - (C++)
- Developed a C++ program to recommend movies by genre search with an easy-to-use menu interface.
- Integrated file handling to dynamically load and query movies from an external file.
- Included a randomization feature to shuffle and display unique movie recommendations.
Tic-Tac-Toe Game - (C++)
- Built a C++ console-based Tic-Tac-Toe game with Player vs. Computer and Player vs. Player modes.
- Added dynamic board updates and input validation to ensure smooth gameplay.
- Designed efficient win/tie detection logic for real-time results.

AWS Certified Cloud Practitioner: Validates foundational knowledge of cloud concepts, security, architecture, pricing, and support.
AWS Certified Solutions Architect – Associate: Demonstrates expertise in designing secure, resilient, high-performing, and cost-optimized cloud-based solutions.